Privacy Policy

Eleanor Johnson Jewellery Last updated: 30th June 2026

This Privacy Policy explains how Eleanor Johnson Jewellery ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or make a purchase from us.

1. Who We Are

Eleanor Johnson Jewellery is a handmade jewellery brand based in the United Kingdom. If you have any questions about this policy or how we handle your data, you can contact us at hello@eleanorjohnsonjewellery.co.uk.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, postal address, and phone number, typically provided when you place an order, make a custom enquiry, or sign up to our mailing list.
  • Order information — details of products purchased, payment confirmation (we do not store full card details — see Section 5), and order history.
  • Custom commission details — any information you share with us to design a bespoke or custom piece, such as ring sizes, design preferences, or reference images.
  • Technical information — IP address, browser type, and general usage data collected automatically when you visit our website, typically via cookies or similar technologies (see Section 6).
  • Communications — any messages you send us via email, social media, or our website contact form.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and customer service
  • Communicate with you about your order, including custom commissions
  • Send you marketing communications, where you have consented to receive them
  • Improve our website and the products and services we offer
  • Comply with our legal and tax obligations
  • Prevent fraud and resolve disputes

4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases to process your information:

  • Contract — to fulfil an order or custom commission you have requested
  • Consent — for marketing communications, which you can withdraw at any time
  • Legal obligation — for example, retaining records for tax purposes
  • Legitimate interests — for example, to improve our website and prevent fraud

5. Payment Information

We use third-party payment processors (such as Shopify Payments) to handle payments securely. We do not store your full card details on our own systems. Please refer to the relevant payment provider's own privacy policy for details on how they handle your payment information.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support certain website features (such as a shopping cart). You can control or disable cookies through your browser settings, though this may affect how the website functions.

7. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Delivery and courier services, to fulfil your order
  • Payment processors, to process your payment securely
  • Website hosting and e-commerce platform provider Shopify, who help us run our website and store
  • Professional advisors (e.g. accountants), where necessary for legal or financial purposes
  • Law enforcement or regulators, where required by law

We do not share your information with third parties for their own marketing purposes.

8. International Transfers

Some of our service providers (such as payment processors or hosting platforms) may be based outside the UK or EEA. Where this is the case, we take steps to ensure your information is protected to a standard equivalent to UK data protection law.

9. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Order and tax-related records are typically kept for a minimum of 6 years in line with UK tax law.

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, where applicable
  • Object to or restrict certain processing of your information
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us at [insert contact email].

11. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@eleanorjohnsonjewellery.co.uk